Open the Door to Feedback
“She said she wanted honest feedback. When I give her feedback, she gets defensive and shuts down the conversation.” These were the words of a frustrated leader whose senior leader opened the door to feedback and then quickly shut the door when the feedback was provided. While many leaders understand the importance of feedback, the sting […]
Compassion: The Heart of Leadership
When leaders demonstrate compassion, they understand the wants and needs of their people and feel motivated to act on their feelings. Compassion is empathy and caring in action. Empathy begins with curiosity about other people and their experiences; and leadership effectiveness is heighten when leaders work to understand other people without bias. The business case […]
