Chapter 1: An Accusation of Incompetence, Transparency
The day my leader informed me that her boss thought I was incompetent felt like a gut punch. My heart leaped from my chest to my throat and anguish flooded my body. I do not remember anything beyond her comment. As I walked out of the meeting room, flashbacks of my 27-year career…washed over me […]
Don’t Demonize the Messenger
A study conducted by Francesca Gino, a professor at Harvard Business School, revealed that people tend to move away from those who provide feedback that is more negative than their view of themselves. They do not listen to their advice and prefer to stop interacting with them altogether. When it comes to feedback, there does […]
The Make or Break of Feedback
How you respond to negative feedback can be the difference between success and derailment. The key is to not confuse feedback about your behavior with feedback about who you are. No one is good at everything. Consequently, we are all bound to get constructive feedback at some point in our lives. Of course, none of this […]
The Basics of Feedback
In her book Radical Candor, Kim Scott describes feedback in this way: Positive feedback should help people know what success looks like. It should “communicate explicitly what is valued and give people a chance to repeat success. It is not about making people feel good.” On the other hand, constructive feedback should “help people know what to do […]
How Do You Communicate Feelings? – Emotional Expression
Leaders who effectively express their emotions use words and physical expressions to communicate their feelings in a constructive way. This helps to build the authentic relationships that contribute to successful leadership. Consider the leader whose facial expression appears to communicate a particular feeling before he utters a word or the leader whose poker face gives absolutely no indication of […]