Chapter 1: An Accusation of Incompetence, Transparency

The day my leader informed me that her boss thought I was incompetent felt like a gut punch.  My heart leaped from my chest to my throat and anguish flooded my body.  I do not remember anything beyond her comment. As I walked out of the meeting room, flashbacks of my 27-year career...washed over me [...]

Chapter 1: An Accusation of Incompetence, Transparency2018-12-21T14:49:47-05:00

Don’t Demonize the Messenger

A study conducted by Francesca Gino, a professor at Harvard Business School, revealed that people tend to move away from those who provide feedback that is more negative than their view of themselves. They do not listen to their advice and prefer to stop interacting with them altogether. When it comes to feedback, there does [...]

Don’t Demonize the Messenger2018-01-05T22:08:34-05:00

Open the Door to Feedback

“She said she wanted honest feedback.  When I give her feedback, she gets defensive and shuts down the conversation.”  These were the words of a frustrated leader whose senior leader opened the door to feedback and then quickly shut the door when the feedback was provided. While many leaders understand the importance of feedback, the sting [...]

Open the Door to Feedback2018-01-05T22:08:34-05:00

Leverage Your Emotions for Better Problem Solving

The basic premise of emotional intelligence is the better one manages their emotions, the more effective they will be personally and professionally. Managing one’s emotions includes the ability to summons specific emotions to achieve desired outcomes. Consider this fact, positive emotions have been shown to expand the scope of a person’s attention and thinking for enhanced [...]

Leverage Your Emotions for Better Problem Solving2018-01-05T22:08:35-05:00